1. Your right of withdrawal (14 days)
If you are a consumer, you may withdraw from a distance purchase within 14 days without giving any reason, under Government Decree 45/2014 (II. 26.). The 14-day period begins on the day you (or a third party designated by you, other than the carrier) take physical possession of the goods; where several items are delivered separately, from receipt of the last item.
2. How to withdraw
To exercise the right of withdrawal, inform us of your decision by a clear statement before the deadline — by e-mail to support@syntide.eu or using our withdrawal function. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is enough to send your communication before the 14-day period expires.
3. Returning the goods
You must return the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal. You bear the direct cost of returning the goods. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
4. Refunds
We will reimburse all payments received from you, including standard delivery costs (but not the extra cost of any non-standard delivery you chose), without undue delay and within 14 days of being informed of your withdrawal. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier. We refund using the same means of payment you used, unless you expressly agree otherwise; where payment was made in cryptocurrency, the refund is made in the equivalent amount by a method agreed with you. You will not incur any fees as a result of the reimbursement.
5. Exceptions to the right of withdrawal
Among the cases listed in Government Decree 45/2014 (II. 26.), the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery, or to goods that are liable to deteriorate or expire rapidly. Accordingly, opened or unsealed vials/containers cannot be returned. Unopened products in their original sealed packaging may be returned within the withdrawal period.
6. Faulty or damaged goods
Your statutory warranty rights are not affected by the above. If a product is defective, incorrect, or arrives damaged, contact us at support@syntide.eu within a reasonable time and we will arrange a replacement or refund in accordance with your statutory rights. Please keep the packaging and provide photos where possible.
7. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Kaiser K. e.v., Martinovics utca 64., Mór, Hungary, support@syntide.eu.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ____________
Ordered on / received on: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature (only if this form is notified on paper): ____________
Date: ____________